The situation has remained stable as the acute incident has been resolved.
A preliminary statement from the service operator indicated two separate incidents that were not correlated with each other. One fiber-cut occurred 3.2 km away from Brașov, and the other occurred within the Bucharest NX data centre.
The cause of the issue has been identified.
Two separate services connecting our site BUH1-RO experienced service outages, overlapping during 07:54 UTC and 08:10 UTC. That led to a full outage to and from that site.
1 of 2 services is fully back online since 08:15 UTC and has remained stable since then. The other service is affected by an outage which results in degraded redundancy for now. We are monitoring the situation and will provide an update as soon as the status changes.
We remain in contact with the service operators and will share the RFO as soon as it is available.
We are currently investigating an active outage affecting our Point of Presence BUH1-RO in Bucharest, Romania. This issue may impact all customers connected, or routed through this PoP. Our team is actively working to identify the root cause and will provide further updates shortly