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Sep 10, 2026
2 months ago
AMS1-NL: Router BGP Session Drop
Resolved · September 10 at 3:16 PM (UTC) (3 hours)

Due to an issue within our configuration generation, customers' BGP sessions connected to a single router were temporarily unconfigured.

The incident occurred between 07:48:28 UTC and 12:11:54 UTC, at which point we identified the issue and applied a quick-fix to re-enable the affected sessions.

The root cause has since been identified and persistently resolved.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Identified · September 10 at 12:11 PM (UTC)

We have identified the issue and successfully re-enabled all external BGP sessions at 12:11 UTC. Traffic is being restored. Investigation into the root cause is still ongoing, and we will provide further updates.

Investigating · September 10 at 11:47 AM (UTC)

We are currently investigating an issue at our AMS1-NL site. One router appears to have dropped all of its external BGP sessions. Our network engineering team is actively investigating the root cause. Further updates will follow.